If you would like to receive our complaints handling procedure, please press this link.
If you are unhappy about our products or service, please contact us at the following email address: complaint.nl@realestate.bnpparibas
We will review your complaint as soon as possible and send you a written acknowledgement within 10 working days. During the review process, we will analyse your comments and work to find the best possible solution for you.
We will keep in touch with you throughout the review process and, when it is complete, we will let you know whether or not your complaint has been upheld and what action we will take as a result.
What can you expect?